Expert Live Chat Services for Law Firms

Because the majority of consumers prefer that businesses are either open or at least able to assist customers at every hour of every day, our live chat operators monitor your website 24 hours a day, 7 days a week. When someone comes on your website, our live chat operators engage and assist your visitors and capture valuable lead information for quick follow-up.

Emergencies do not always arise during regular business hours, and whether an office is open or closed, our live chat operators are always online and ready to take any questions from potential clients.

The instant gratification that a live chat provides means that a potential client will be less likely to seek help from a competitor.

According to a recent study by customer service software company Zendesk, 42% of online customers favor a live chat feature because of the immediacy that the feature offers.

Zendesk further reports that live chat outpaces e-mail, social media, and phone calls in customer satisfaction, with 92% of customers who have used live chat offering positive feedback and reviews.

Because almost two-thirds of online customers are more inclined to return to websites with live chat than to those without the option, plus the fact that more than three-quarters of Internet users will forgo using sites without a live chat feature, the minimal expense of adding and maintaining live chat on a website far outweighs the potential loss in revenue.

Our live chat operators are all based in the United States and are fluent in English and Spanish.

If a potential client merely wants to ask about the business hours of operation or how to navigate the website, the live chat operator can quickly and effectively answer all of the client’s questions.

If the customer has a more complicated question, the operator will collect their contact information and let the visitor know that someone from the office will be contacting them as soon as possible.

Immediately following a live chat on your website, you will receive a complete transcript of the chat conversation, along with the contact information for your new lead.

Biggest Mistakes Attorneys Make with Live Chat

While Live Chat can be a powerful tool for law firms, there are some common mistakes that attorneys can make when implementing and managing Live Chat on their website:

Not being available

One of the biggest mistakes is not being available to respond to chats. If potential clients are not receiving prompt responses, they are likely to move on to a competitor. It’s important to have a dedicated team that is available to respond to chats during business hours.

Lack of training

If the Live Chat team is not adequately trained, they may provide inconsistent or unhelpful responses to potential clients. It’s essential to provide training on the law firm’s services and how to respond to different types of queries.

Poor Timing

Law firms must ensure that they are providing Live Chat when potential clients are most likely to use it. If Live Chat is only available during non-business hours or on weekends, then it may not be as effective.

Lack of Personalization

If the Live Chat is not personalized, potential clients may not feel that their questions are being answered adequately. Law firms should segment their leads and provide customized responses that are relevant to their specific interests.

Inadequate Follow-Up

If potential clients express interest in services but don’t receive a follow-up, they may feel that their questions were not adequately addressed. It’s important to have a process in place for following up with potential clients who engage through Live Chat.

Law firms can benefit from Live Chat if it is implemented and managed effectively. By avoiding common mistakes, law firms can ensure that they are providing a better customer experience and converting more potential clients into actual clients.

Law Firm Live Chat Frequently Asked Questions

Here are some frequently asked questions with answers that attorneys may have about Live Chat:

Live Chat can be a valuable tool for law firms to engage with potential clients, provide immediate assistance, generate leads, and improve the customer experience. By understanding how Live Chat works and how to implement and manage it effectively, law firms can see a significant increase in leads and conversions.

Live Chat Client Story

Diane is a personal injury attorney who was looking for a way to increase leads and conversions on his website. She knew that potential clients who visited his website might have questions about her services and that responding to these queries quickly was critical. That’s when she decided to partner with Accelerate Now Law Firm Marketing for their Live Chat service.

Accelerate Now set up Live Chat on Diane’s website and ensured that all the chats were answered by a trained professional. The Live Chat feature allowed Diane’s law firm to provide immediate assistance to potential clients who had questions or needed more information about his services.

Within the first week of using Live Chat, Diane noticed a significant increase in the number of leads and conversions. Her team was able to respond to queries in real-time, which resulted in more potential clients scheduling consultations with the law firm. The Live Chat service was not only convenient for potential clients, but it also helped Diane’s law firm establish a personal connection with them.

Diane was impressed with the results and the quality of service provided by Accelerate Now. She noted that their team was always available to answer any questions and made the implementation process seamless.

Live Chat is an excellent tool for law firms to improve engagement, increase leads and conversions, and provide a better customer experience. By partnering with Accelerate Now Law Firm Marketing, personal injury attorneys like Diane can enjoy the benefits of Live Chat without worrying about the management or monitoring of chats.

Call Accelerate Now for Help with Law Firm Live Chat Services

At Accelerate Now, we understand the critical role that immediate, round-the-clock client interaction plays in a law firm’s success. Opting for our 24/7 Live Chat service can elevate your client service to new levels, allowing for instant communication and immediate assistance, irrespective of the time of day. Our service not only helps potential clients feel heard and supported, but it also ensures you never miss an opportunity to engage with a potential client. Our dedicated team manages this feature meticulously, meaning you won’t have to worry about technical issues or maintaining the chat service. With our expertise in law firm digital strategy, we’ll ensure your Live Chat is tailored to fit your firm’s specific needs, helping to increase client satisfaction, boost your online engagement, and ultimately drive more case acquisitions. Allow Accelerate Now to power your client communications and see the difference that our 24/7 Live Chat service makes.